Shipping & Handling
Shipping and Handling
At flowerslake, we believe that the anticipation of receiving a beautiful package should be met with care and reliability. From the moment your order is placed to the instant it arrives at your door, we are committed to handling every step with the same attention to detail that we devote to our collections. This page outlines our shipping practices, timelines, and related policies to help you feel informed and assured throughout the process.
Processing Time
All orders are processed and prepared for shipment within one to two business days of order confirmation. Orders placed on weekends or public holidays will begin processing on the following business day. During promotional periods or new collection launches, processing times may extend slightly, and we appreciate your patience during these busier moments.
Once your order has been packed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. This email serves as your notification that your parcel is on its way.
Shipping Methods and Delivery Timeframes
We offer a selection of shipping options at checkout to accommodate your preferences for speed and cost. Standard shipping typically delivers within five to ten business days from the date of dispatch, while express shipping provides a faster alternative with delivery within two to four business days. Please note that these timeframes are estimates provided by our carriers and are not guaranteed.
Delivery times may vary depending on the destination, customs clearance procedures, and unforeseen circumstances such as weather conditions or carrier delays. While we make every effort to ensure your package arrives promptly, we cannot assume liability for delays caused by external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and the destination address. We strive to keep our shipping rates fair and transparent, and any applicable charges will be clearly displayed before you complete your purchase.
We occasionally offer free shipping promotions, which will be announced on our website or communicated via email. Such offers are subject to the specific terms and conditions stated at the time of the promotion.
Order Tracking
We believe in keeping you informed every step of the way. Once your order has been dispatched, you will receive a tracking number that allows you to monitor your package's journey in real time. You can track your shipment directly through the carrier's website using the link provided in your shipping confirmation email.
If you encounter any issues with your tracking information or notice that your package has not updated for several days, please do not hesitate to contact us. Our team will liaise with the carrier on your behalf to investigate and resolve the matter.
Customs, Duties, and Taxes
For orders shipped to destinations outside our home region, please be aware that your package may be subject to customs clearance procedures and applicable import duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost paid at checkout.
We are unable to predict or control the amount of these fees, as they vary by country and order value. We recommend contacting your local customs office for an estimate of potential charges before placing your order. Please note that we are not liable for any delays caused by customs processing.
Undeliverable Packages
In the event that a package is returned to us due to an incorrect or incomplete address provided at checkout, refusal of delivery, or failure to collect the package from the carrier's local depot, we will contact you to arrange reshipment. Additional shipping charges may apply for resending the package. If you no longer wish to receive the order, we will issue a refund for the product value only, less any shipping fees already incurred.
Lost or Damaged Shipments
While we partner with reputable carriers to ensure safe delivery, we understand that rare instances of loss or damage can occur. If your package arrives visibly damaged, we kindly ask that you document the condition with photographs and contact us within seven days of delivery. For lost packages, we will work with the carrier to initiate a trace and resolve the matter as quickly as possible.
We are here to support you through any shipping concerns and will do our utmost to find a fair and timely resolution.
Questions and Assistance
Should you have any questions regarding shipping options, delivery timeframes, or the status of your order, we welcome you to reach out to us. Our customer care team is always ready to provide clarity and reassurance.
Email: flowerslake@gmail.com
We thank you for choosing flowerslake and look forward to delivering a little piece of beauty to your world.
With care,
The flowerslake Team