Refund & Return Policy

Refund and Return Policy

At flowerslake, we want you to feel completely delighted with every piece you receive. We understand that sometimes an item may not meet your expectations, and we are here to make the return process as simple and graceful as the experience of shopping with us. Please read this policy carefully to understand your options and responsibilities when requesting a return or refund.

Return Eligibility

To be eligible for a return, items must be unused, unworn, and in the same original condition in which you received them. All original tags, labels, and packaging must remain attached and intact. We kindly ask that you try on items with care, as any signs of wear, damage, or alteration may affect your eligibility for a refund.

Returns are accepted within fourteen days of the delivery date. Any return request submitted after this window will not be processed, and the item will be sent back to you at your own expense.

Non-Returnable Items

For hygiene reasons and to ensure the highest standards of quality, certain items are not eligible for return. These include, but are not limited to, lingerie, hosiery, and any accessories that have been worn or unsealed. Gift cards and sale items marked as final sale are also non-returnable.

How to Initiate a Return

To begin the return process, please contact our customer care team at flowerslake@gmail.com with your order number and the reason for your return. We will provide you with a return authorisation and detailed instructions on how to send your package back to us. Please do not send any items back without first obtaining a return authorisation, as this may delay the processing of your refund.

You are responsible for the cost of return shipping unless the item is defective or we have made an error with your order. In such cases, we will reimburse you for the postage or provide a prepaid label. We strongly recommend using a trackable shipping service and purchasing insurance for your return, as we cannot be held responsible for packages that are lost or damaged in transit.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within three to five business days. Please note that your bank or credit card provider may require additional time to reflect the credit in your account.

Original shipping charges are non-refundable, unless the return is due to a defect or our error. In the case of promotional offers where shipping was free, the standard shipping fee may be deducted from your refund amount.

Exchanges

If you wish to exchange an item for a different size, colour, or style, we recommend placing a new order for the desired item and returning the original piece for a refund. This ensures that your preferred item remains available and reaches you more quickly. Should you require assistance with an exchange, our customer care team is happy to guide you through the process.

Defective or Incorrect Items

We take great care in inspecting every piece before it leaves our studio. However, if you receive an item that is defective, damaged, or not what you ordered, please contact us within seven days of delivery. We will arrange for a replacement or a full refund, including any shipping costs incurred, and provide you with a prepaid return label to send the item back to us.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we kindly ask that you first check with your bank or credit card provider, as processing times vary between institutions. If you have done so and still require assistance, please reach out to us at flowerslake@gmail.com, and we will investigate the matter promptly on our end.

Final Notes

We value your satisfaction above all else and are committed to resolving any issues with fairness and understanding. Should you have any questions about this policy or need help with a return, please do not hesitate to contact us. We are here to ensure that your flowerslake experience remains a beautiful one, from the moment you browse to the moment you wear.

Email: flowerslake@gmail.com

With care,
The flowerslake Team