Return policy


If you wish to drop your request, kindly contact us the soonest by using Info@Flowerslake.Com

However long your request has not been taken into the creation and dispatched, we will want to drop the request and give a discount.

When the request is out for conveyance, however, it has not arrived at its objective. We will intend to contact the driver to drop the conveyance. Anyway, we won’t discount the item because of the new items’ weakness and nature.

Delivery Time

Flowerslake may, contingent upon the conditions, discount the item’s cost or give different arrangements, for example, resending the item or resending an alternate endowment of similar worth.

As we are working with new items, we will be careful what arrangement will be reasonable and relevant.

When a discount, substitution or other arrangement is allowed, we plan to have this settled within one working day.

Late Deliveries

Flowerslake is, for the most part, unfit to ensure a particular conveyance time. The exact season of conveyance differs and relies upon the timetable of our conveyance personnel. In a few cases, nonetheless, we can ensure morning or evening conveyance. If so, you will be advised during the buying cycle. Note: Free Shipping offer isn’t material for Ras Al Khaimah, Al Ain, Umm Al Quwain and Mid Night Deliveries.

Incorrect Delivery Information

We won’t be responsible, in any case, if we can’t make a conveyance because of mistaken conveyance data, and we won’t give a discount.

Undeliverable Locations

Orders to medical clinics, lodgings, or organization addresses are not ensured, yet as a rule, they show up as mentioned. On the off chance that your conveyance is going to such an area, if it’s not too much trouble, give the name and phone number of the emergency clinic, lodging, or organization. On account of clinics, we likewise need the beneficiary’s ward and room number. Flowerslake will endeavor to convey your bouquet as per every office’s strategies, yet can’t be expected to take responsibility if these systems forestall effective conveyance.  Kindly check with the clinic before submitting your request. Flowerslake can’t give a discount if incapable of making a conveyance because of these issues.

Refused Deliveries

If a beneficiary rejects conveyance, you won’t be qualified for a discount.

Items and Image’s

Items contain the things recorded in the item portrayal. Jars and different things are excluded except expressed in the item portrayal and are just utilized for show purposes. Item photographs of Flower Bouquets consistently address the medium size. Item photographs are a portrayal of the plans and may differ (see Substitution Policy beneath).

Request Changes

To change your request, kindly contact Customer Service utilizing Info@Flowerslake.Com Changes must be made two business days or more before the booked conveyance date.

Installment Processing Issues

We will endeavor to reach you to determine the issue, yet you will be liable for any issues emerging thus thereof.

Quality Policy

Bloom game plans are exceptional and hand-tailored, so no two are ever indistinguishable. Each exertion is made to coordinate requests as intently as conceivable to the item photographs and depictions. While minor varieties are now and then essential, the idea and estimation of the thing requested is continuously ensured.

Items and Images

Items contain the things recorded in the item depiction. Containers and different things are excluded except if expressed in the item portrayal. Item photographs of rose flower bundles address the average bouquet size and may fluctuate minorly (kindly see our Substitution Policy beneath). Flowerslake isn’t liable for diminished blossom and plant quality because of the sender’s wrong conveyance address or a re-course mentioned by the sender.


Orders will consistently be charged in AED. Flowerslake makes an everyday change according to its costs for other recorded monetary standards, yet these transformations are just a guess. Flowerslake can’t be considered answerable for any cash transformation contrasts and additional charges made by your monetary establishment. For the most precise evaluation, kindly allude to the AED cash choice.


Scratch-offs for a full discount are permitted whenever made Two business days or more before the planned conveyance date.

Copy Orders

If you submitted at least two indistinguishable requests and let us think about it, you will get a full discount for the copied request, given that the neighborhood flower vendor doesn’t make and convey the thing.

Replacement Policy

Now and again, neighborhood flower specialists might not have a few things referred to in the item portrayal in stock, and cautious replacements of equivalent or more noteworthy worth will be necessary. In those cases, whenever the situation allows, we will request that you for consent make a replacement.

If a nearby flower vendor doesn’t have an additional item, we will supplant it with a comparable one or add the cash paid to the estimation of the blossoms and make a more generous bouquet.

Beautiful Arrangement from FlowersLake - Al Ain, UAE.     Freshly Made by our Expert Florists especially for you, to your friends and to your loved ones.     For other Details and Questions you may reach us at ++971 56 607 6240